Tag: Microsoft 365

Microsoft 365 Customer Lockbox gives your organisation the final say before a Microsoft support engineer can access your tenant content. Microsoft support does not normally need to open your emails, Teams conversations, SharePoint files or OneDrive documents. Most problems can be investigated using automated diagnostics, service telemetry and other support tools. There are, however, rare […]

Break glass accounts exist for moments like this “My entire Microsoft 365 organisation is down. I can’t even log in as the admin.” This was the cry for help from a sysadmin whose tenant became completely inaccessible due to a misconfigured MFA policy. Microsoft Teams? Down. SharePoint? Inaccessible. Admin centre? Locked out. Even the global […]